Research

Journal Publications| Industry/Practitioner Reports | Proceedings
Book Chapters | Cases and Teaching Material | Working Papers | Invited Talks

Journal Publications

  1. Craig, N, DeHoratius, N., and D. Klabjan. Forthcoming. Execution Quality and Chargeback Penalties in Retail Supply Chains. Journal of Operations Management.
  2. Bolandifar, E., DeHoratius, N., Olsen, T. and J. Wiler. 2019. An Empirical Study of the Behavior of Patients Who Leave the Emergency Department Without Being Seen. Journal of Operations Management, 65(5): 430-446.
  3. Bendoly, E., Craig, N., and N. DeHoratius. 2018. Consistency and Recovery in Retail Supply Chains. Journal of Business Logistics, 39(1): 26-37. Top 20 Most Read Paper 2017-2018.
  4. Mou, S., Robb D., and N. DeHoratius. 2018. Retail Store Operations: Literature Review and Research Directions. European Journal of Operational Research, 265(2): 399-422.
  5. Craig, N., DeHoratius, N., and A. Raman. 2017. Ralph Gomory Best ISA Paper Award 2016. M&SOM, 19(3): 337.
  6. Jin, M., DeHoratius, N., and G. Schmidt. 2017. Want to Reduce the Bullwhip Effect? Measure It. Here's How. Supply Chain Management: an International Journal, 22(4): 297-304. Lead Article.
  7. Jin, M., DeHoratius, N., and G. Schmidt. 2017. In Search of Intra-Industry Bullwhips. International Journal of Production Economics, 191: 51-65.
  8. Craig, N., DeHoratius, N., and A. Raman. 2016. The Impact of Supplier Inventory Service Level on Retailer Demand. M&SOM, 18(4): 461-474. Lead Article. Ralph Gomory 2016 Best Industry Studies Award.
  9. Goyal, S., Hardgrave, B., Aloysius, J., and N. DeHoratius. 2016. The Effectiveness of RFID in Backroom and Sales Floor Inventory Management. International Journal of Logistics Management, 27(3): 795-815. Abstract
  10. Craig, N., DeHoratius, N., Jiang, Y., and D. Klabjan. 2015. Execution Quality: An Analysis of Fulfillment Errors in a Retail Distribution Center. Journal of Operations Management, 38(1): 25-40. Abstract
  11. DeHoratius, N. and E. Rabinovich. 2011. Field Research in Operations and Supply Chain Management. Journal of Operations Management, 29(5): 371-375. Abstract
  12. Aksin, Z. and N. DeHoratius. 2010. Introduction to the Special Issue, Part 2: Teaching Services & Retail Operations Management. INFORMS Transactions on Education, 11(1): 1-2. Download
  13. Aksin, Z. and N. DeHoratius. 2010. Introduction to the Special Issue: Teaching Services & Retail Operations Management. INFORMS Transactions on Education, 10(1):1-2. Download
  14. DeHoratius, N. and A. Raman. 2008. Inventory Record Inaccuracy: An Empirical Analysis. Management Science, 54(4): 627-641. Lead Article. Abstract (E-Companion)
  15. DeHoratius, N., Mersereau A. J., and L. Schrage. 2008. Retail Inventory Management When Records are Inaccurate. M&SOM, 10(2): 254-277. 2009 Best Paper Award
  16. DeHoratius, N. and A. Raman. 2007. Store Manager Incentive Design and Retail Performance:  An Exploratory Investigation. M&SOM, 9(4): 518-534. Abstract (Technical Appendix)
  17. Peace, W. D. and N. DeHoratius. 2007. Effective Supply Chain Design and Execution in Developing Markets. POMS Chronicle, 14(2): 5-7. Download
  18. N. DeHoratius. 2006. Identifying Defects and Rework in the Inventory Management Process. Extended Retail Industry Journal, 2(5): 24-25.  
  19. N. DeHoratius. 2005. Inventory Record Inaccuracy in Retail Supply Chains. POMS Chronicle, 12(1): 12-14. Download
  20. N. DeHoratius. 2004. In Pursuit of Information Quality, Opening Statement. Cutter IT Journal, 17(9): 2-4. Abstract
  21. DeHoratius, N., and A. Raman. 2003. Building on Foundations of Sand. ECR Journal, 3(1): 62-68. Abstract
  22. DeHoratius, N. and A. Raman. 2003. Incentives:  Getting What You Pay For. ECR Journal, 3(2): 53-62. Download
  23. Raman, A., DeHoratius, N., and Z. Ton. 2001. Execution:  The Missing Link in Retail Operations. California Management Review, 43(3): 136-152. Abstract
  24. Raman, A., DeHoratius, N., and Z. Ton. 2001. The Achilles’ Heel of Supply Chain Management. Harvard Business Review, 79(5): 25-27. Download

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Industry/Practitioner Reports

  1. DeHoratius, N. and D. Pajovic. 2015. Opportunities and Challenges for Engaging Merchants in the Protection of Retail Assets. Retail Industry Leaders Association. Press Coverage
  2. Barratt, M. and N. DeHoratius. 2012. Retail Analytics and Behavioral Operations: A Recipe for Superior Performance. Cutter Consortium Data Insight & Social BI Executive Update, 12(13): 1-6. Abstract
  3. N. DeHoratius. 2008. Turning Information into Action: Scorecard Usage in Retail Supply Chains. Cutter Consortium Business Intelligence Executive Update, 8(1): 1-4. Abstract
  4. DeHoratius, N. and R. K. Baxter. 2008. Opportunities and Challenges in the Bicycle Industry: Strategic Growth, Retail Execution, and Collaboration. Bicycle Product Suppliers Association.
  5. N. DeHoratius. 2007. Overcoming Inventory Record Inaccuracy:  An Alternative to RFID. Cutter Consortium Business Intelligence Executive Update, 7(13): 1-3. Abstract 
  6. DeHoratius, N. and J. Van Orden. 2007. Zeta – A Model of Process Excellence. CAPS Research:  Practix – Good Practices in Purchasing and Supply Chain Management. 
  7. Maltz, A. and N. DeHoratius. 2004. Warehousing:  The Evolution Continues. Warehousing Education and Research Council.
  8. N. DeHoratius. 2002. First Measure, Then Manage: Improving Execution in Retail Operations. Capital Ideas, 4(1): 2-3.
  9. DeHoratius, N. and A. Raman. 2002. Improving Profits by Paying Store Managers Appropriately. Consortium for Operational Excellence in Retailing News, 4(1): 4.
  10. DeHoratius, N. and A. Raman. 2000. Critical Role of Data Integrity in Retail Operations. Consortium for Operational Excellence in Retailing News, 3(1): 2. 
  11. Kennedy, M., Resetar, S., and N. DeHoratius. 1996. Holding the Lead: Sustaining a Viable US Military Fixed-Wing Aeronautical R&D Industrial Base, Santa Monica, CA:  RAND. 
  12. Levy, C., Thie, H., DeHoratius, N., Pinto, M., and R. Ehrenberg. 1996. What is the Future Military Operating Environment? What Kinds of ‘Soldiers’ Will We Need?, Santa Monica, CA:  RAND. 
  13. Kennedy, M., Resetar, S., and N. DeHoratius. 1995. A Conceptual Framework and Preliminary Observations for Assessing Military Aerospace Design and Development Capability, Santa Monica, CA: RAND.

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Proceedings

  1. Bolandifar, E., DeHoratius, N., and T. Olsen. 2013. An Econometric Analysis of Patients Who Leave the ED Without Being Seeing by a Physician. M&SOM Proceedings: Healthcare Operations Management Special Interest Group Conference. INSEAD, Fontainebleau, France.
  2. Song, L., DeHoratius, N., Lee T. and T. Olsen. 2012. Reducing Length of Stay in Hospital Emergency Rooms through Process Redesign. M&SOM Proceedings: Annual Meeting of the INFORMS Society on Manufacturing & Service Operations Management.  Columbia University, New York, NY. 
  3. DeHoratius, N., A. J. Mersereau, and L. Schrage. June 2005. Inventory Management in the Presence of Record Inaccuracy. MSOM Proceedings: 10th Annual Meeting of the INFORMS Society on Manufacturing and Service Operations Management.  Northwestern University, Chicago, IL.
  4. N. DeHoratius. March 2004. Inventory Record Inaccuracy and RFID. Proceedings 15th Annual North American Research Symposium on Purchasing and Supply Chain Management.  Tempe, AZ. 

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Book Chapters

  1. DeHoratius, N. and Z. Ton. 2015. The Role of Execution in Managing Product Availability, Chapter 4 in Retail Supply Chain Management, edited by N. Agrawal and S. Smith. New York: Springer. Abstract
  2. N. DeHoratius. 2011. Inventory Record Inaccuracy in Retail Supply Chains, Wiley Encyclopedia of Operations Research and Management Science, edited by J. Cochran. John Wiley & Sons, v. 4, p. 2,611-2,625. Abstract
  3. DeHoratius, N. and Z. Ton. 2009. The Role of Execution in Managing Product Availability, Chapter 4 in Retail Supply Chain Management, edited by N. Agrawal and S. Smith. New York: Springer. Abstract

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Cases and Teaching Material

  1. Rohrer, L. and N. DeHoratius. 2015. SeyfarthLean: Transforming Legal Service Delivery at Seyfarth Shaw. Harvard Law School HLS 15-13. Abstract 
  2. DeHoratius, N. and L. Rohrer. 2014. Process Improvement at Seyfarth Shaw LLP. The University of Chicago Booth School of Business & Georgetown Law.
  3. N. DeHoratius. 2014. Global Sourcing at Walmart. The University of Chicago Booth School of Business.
  4. Raman, A., DeHoratius, N., and Z. Kanji. 2009. Supply Chain Optimization at Hugo Boss (A) and (B). Harvard Business School 9-609-029, 9-609-055. Abstract
  5. DeHoratius, N., Fisher, M. L., and S. Netessine. 2008. McDonald's Corporation: Launching McCafe. The Wharton School, University of Pennsylvania.
  6. Kulp, S., DeHoratius, N., and Z. Kanji. 2007. Vendor Compliance at Geoffrey Ryans (A), (B), and Teaching Note. Harvard Business School 9108-022, 9108-023, 5108-029. Abstract

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Working Papers & Work in Progress

  1. Customer Preferences for Delivery Service Attributes in Attended Home Delivery, with Pedro Amorim, Fredrik Larsson, and Sara Martins.
  2. Understanding the Behavioral Drivers of Execution Failures in Retail Supply Chains:  An Experimental Study Using Virtual Reality, with Kyle Hyundman, Dorothee Honhon, and Özgür Gürerk.  Download
  3. Point-of-Care Testing: Improving Emergency Department Performance through Process Redesign, with Thomas Lee, Tava Olsen, Lijie Song, and Esther Chen. Download
  4. Evaluating Count Prioritization Procedures for Improving Inventory Accuracy in Retail Stores, with Andreas Holzapfel, Heinrich Kuhn, Adam Mersereau, and Micahel Sternbeck.
  5. The Impact of Trade Promotions within the Pharmaceutical Supply Chain, with Ming Jin and Glenn Schmidt. Download

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Invited Talks

Research Seminars, Academic Workshops, Conference Presentations & Industry Events.